Job Description

Position Summary

As a member of the professional staff, contributes specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) area to support team and/or department objectives. Generally, works under limited supervision, but within established guidelines, monitoring the flow of work between own department and others in alignment with business strategies, selecting and developing effective managers and work teams, managing own organization through reliable systems and processes, and producing and analyzing more complex business information to assist in the decision-making process.

Specific Job Summary

To generate maximum sales efficiencies, while maintaining or exceeding targeted net sales volume. Must promote and support all aspects of customer service and enhancement. They assist with the supervision of a sales line through coaching, modeling, and reinforcing effective sales and customer service practices, behaviors, and results. Must maintain a professional and personal image that upholds the Company standards of integrity, quality, and service to customers.

Expected Contributions

• Contributes to team, department and/or business results by performing more complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones.
• Responds to, solves, and makes decisions on more complex/non-routine business requests with limited to moderate risk.
• Works to enhance the organization’s capabilities through effective staffing and development of others by:
  • using appropriate MVW interviewing tools to hire the best managers available from inside or outside.
  • hiring for diversity and balance of skills.
  • setting and maintaining high standards for team and individual performance.
  • providing timely coaching and feedback.
  • making and rewarding distinctions in performance.
• Assists more senior associates in achieving business results by:
  • identifying opportunities to enhance the effectiveness of business processes.
  • providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution.
  • participating in setting department operating plans.
  • recognizing and celebrating team successes.
  • achieving results against budget within scope of responsibility.
• Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.

Performs other duties as appropriate.

Specific Expected Contributions

Contribute feedback to Sr. Director of Sales relating to sales enhancement considerations, package sales, customer service, Sales Management/Sales Executives.                                                     

Provide daily motivation to the sales team to include shift huddles, praise, and recognition for goal achievements. Maintain a positive, productive environment on the sales floor and between the Explorer team members, Sales teams, and Management teams. Create an environment that will encourage and allow all team members to reach their highest performance levels.                                                                       

Ensure that all team members adhere to daily responsibilities and guidelines and report any challenges to the Assistant Sales Manager for follow-up.                                                                                                  

Make sound judgments for the team as needed based on organization policies and integrity. Report daily activities and performance achievements to Sr. Director of Sales for administrative purposes, i.e., tardiness, absences, rotation matters, etc. Provide leadership example; conduct hands-on, in-field training for all new hires or current team members on performance notices, as directed by Sr. Director of Sales. Direct any on-site customer service issue or request to management team of Sales or Starwood Customer Service.                                                                                                                                       Provide liaison between management team and team members to include timely dissemination of program information and updates.                                                                                                                                         Directly assist in the sales process as necessary or requested by Sales agents. Provide direction and assistance in the development of Sales agent's training and development programs. Provide closing assistance to Sales agents in the form of take-over, verifications, and paperwork to generate maximum sales efficiencies. Present product to guest with the utmost integrity, effectiveness, professionalism and consistency of established sales policies and procedures. Demonstrate model behavior with all disciplines and throughout hotel. Work owner base with Sales agents to maximize lead harvest, reloads, and referral sales. To successfully reach and maintain sales goals as outlined in our sales performance S.O.P. including, but not limited to:

• Efficiency
• Net Closing
• Sales Volume
• Owner Service
• Team Support

Assist in recruitment and Job interview. Assure accurate completion and processing of documents pertaining to sales. Work closely with Quality Assurance Manager/Sales agents to minimize cancellations, provide comprehensive owner assurance and ensure timeliness of closings. Manage the cancellation/salvage process to include:  Immediate notification to Sales agent and manager in charge of cancellations. Timely resolution of rescinding sale to include personal contact or phone conversations with client when necessary. Proper notification from Sales agents to Contracts of outcome. Updates the Sales Board in the workspace station area daily.

Candidate Profile

Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:

Generally, a professional position with specific knowledge and experience in a discipline (e.g., Accounting, Human Resources, Information Resources) as well as associate management experience. College degree and/or relevant experience typically required.

Specific Candidate Profile

• Bachelor’s degree and/or Hotel Management degree preferred. 
• Proven track record of success in Vacation Membership Program sales.
• Min 5 years of closing experience gained through increasingly responsible positions with sales supervision skills and associated customer one-on-one sales within the vacation industry.
• Bilingual, ability to speak English and Spanish, fluently.
• Work ethic and integrity in presenting the product as per company guidelines, with no deviation. 
• Basic-to-advanced computer skills for reporting and communication purposes.
• Excellent verbal and written communication skills in English and Spanish.
• Demonstrated ability to coordinate a high level of activity under a variety of conditions and constraints.
• Detail oriented, ability to handle multiple priorities in a fast-paced environment.
• Ability to work flexible hours and days. It is anticipated that the position will require working a provided schedule. Occasionally, holidays and/or a six- or seven-day work schedule will be required.
• Stands, sits, or walks for extended periods. Ability to climb stairs.
• Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 35 pounds without assistance.

The job description is descriptive but not limiting.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.