Job Description

Support the Executive Office by giving secretarial support to the General Manager and Hotel Manager, greet and assist visitors, answer incoming calls to the Executive Office and handle guest complaints that come to the office.

AVERAGE %

OF TIME

25%                            Perform clerical duties such as typing correspondence and reports, filing, and answering phones.  Maintain and upkeep various filing systems, including vendor information where necessary.

25%                            Receive visitors and guests.  Answer questions and concerns; follow through either to resolution or refer to the appropriate manager.

15%                            Assure all incoming and outgoing correspondence is typed, received, mailed and/or filed as required.

15%                            Assist managers in scheduling appointments, meetings and travel arrangements for business trips as required.

10%                            Maintain a professional working environment and attitude.

10%                            Maintain and upkeep of all office equipment.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.  In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with MVW rules and regulations for the safe and effective operation of the hotel’s facilities.  Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Order and maintain office supplies.

• Make reservations for V.V.I.P. and V.I.P. guests of the General Manager.

• Organize and maintain filing system.
  
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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.