PRINCIPAL OBJECTIVE OF POSITION
To generate maximum sales efficiencies, while maintaining or exceeding targeted net sales volume. Must promote and support all aspects of customer service and enhancement. They assist with the supervision of a sales line through coaching, modeling, and reinforcing effective sales and customer service practices, behaviors, and results. Must maintain a professional and personal image that upholds the Company standards of integrity, quality and service to customers.
MAJOR DUTIES AND RESPONSIBILITIES
- Contribute feedback to Sr. Director of Sales relating to sales enhancement considerations, package sales, customer service, Sales Management/Sales Executives.
- Provide daily motivation to the sales team to include shift huddles, praise and recognition for goal achievements. Maintain a positive, productive environment on the sales floor and between the Explorer team members, Sales teams and Management teams. Create an environment that will encourage and allow all team members to reach their highest performance levels.
- Ensure that all team members adhere to daily responsibilities and guidelines, and report any challenges to the Sr. Director of Sales for follow-up.
- Make sound judgments for the team as needed based on organization policies and integrity.
- Report daily activities and performance achievements to Sr. Director of Sales for administrative purposes, i.e., tardiness, absences, rotation matters, etc.
- Provide leadership example; conduct hands-on, in-field training for all new hires or current team members on performance notices, as directed by Sr. Director of Sales.
- Direct any on-site customer service issue or request to management team of Sales or Starwood Customer Service.
- Provide liaison between management team and team members to include timely dissemination of program information and updates
- Directly assist in the sales process as necessary or requested by Sales agents.
- Provide direction and assistance in the development of Sales agent's training and development programs.
- Provide closing assistance to Sales agents in the form of take-over, verifications and paperwork to generate maximum sales efficiencies.
- Present product to guest with the utmost integrity, effectiveness, professionalism and consistency of established sales policies and procedures.
- Demonstrate model behavior with all disciplines and throughout hotel.
- Work owner base with Sales agents to maximize lead harvest, reloads, and referral sales.
- To successfully reach and maintain sales goals as outlined in our sales performance S.O.P. including, but not limited to:
a. Efficiency
b. Net Closing
c. Sales Volume
d. Owner Service
e. Team Support
- Assure accurate completion and processing of documents pertaining to sales.
- Work closely with Quality Assurance Manager/Sales agents to minimize cancellations, provide comprehensive owner assurance and ensure timeliness of closings.
- Manage the cancellation/salvage process to include: Immediate notification to Sales agent and manager in charge of cancellations.
- Timely resolution of rescinding sale to include personal contact or phone conversations with client when necessary.
- Proper notification from Sales agents to Contracts of outcome.
- Updates the Sales Board in the workspace station area daily.
QUALIFICATIONS/COMPETENCIES
Key competencies include:
- Bilingual fluency (English-Spanish).
- Proven track record of success in Timeshare sales.
- Min 5 years of closing experience gained through increasingly responsible positions with sales supervision skills and associated customer one-on-one sales within the Timeshare business.
- Basic-to-advanced computer skills for reporting and communication purposes.
- Demonstrated ability to coordinate a high level of activity under a variety of conditions and constraints.
Key competencies include: customer service orientation, work standards, managing multiple priorities, follow-up, building business partnerships and competitive advantage, teamwork and collaboration, positive disposition, thriving on ambiguity, openness to differences, patience, technical/professional knowledge, facilitating learning, coaching, developing organizational talent/staff development.
PHYSICAL JOB REQUIREMENTS:
Stairs are a part of the building structure; therefore, climbing stairs is mandatory. Processing of paperwork requires visual observations. Verbal communication is necessary for negotiating plans for projects. It is anticipated that this position will require a comprehensive work effort while generally working a regular scheduled 5 day a week schedule to include weekends. Occasionally six or seven day work schedule will be required.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
