Job Description

JOB SUMMARY

Lead the Marketing Executives team be a great example of the team and aids in the development of overall competence and performance of the Marketing Executives to ensure a positive owner/guest experience for the Marketing and Sales operations.

Assists the Marketing Supervisor to support Marketing Manager with managing day-to-day activities related to Linkage, In-house and OPC channel. Aids in the development of the overall competence and performance of the marketing workforce. Assists the Marketing Supervisor in various activities including recruiting, selecting, training, motivating, rewarding, coaching, managing conflict, and managing the performance of marketing executives. Helps analyze data and reports in order to monitor tour flow and team/unit performance. Under supervision of and at the direction of Marketing supervisor and Marketing Manager, develops, recommends, and implements solutions to increase the number of tours generated. Builds and maintains relationships with sales management, co-worker and company partnership. As needed by the Management, communicates marketing strategies and solutions to the sales force. Assists the Marketing Supervisor with other duties as directed.

CORE WORK ACTIVITIES

Assists Management and Actively as Team Member

• Assist the Marketing supervisor and Marketing manager with the recruitment, supervision, roster scheduling and training of the marketing executive staff.  And active as part of the team to produce good result and achieving company production target
• Leading the team to achieve the company target by showing the great example, well understanding of the company rule, always have a great performance and able to transfer the knowledge to the team.
• Helping the team to close hard customer, insure all guest happy and the performance well.
• Partner with the Marketing Supervisor to establish work schedules, and review requests for PTO from team members.
• Monitor day to day schedule to make sure team always covered and performance well
•  Working together with Marketing Supervisor to ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
• Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
• Participate in associate performance appraisals.
• Listen to associate's suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions. And consult to Marketing Supervisor and Marketing Manager to get better result.
• Evaluate current processes and suggest improvements.

• Monitor the performance of team to ensure adherence to quality expectations and standards.

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary tool, materials and information.
• Follow company and department policies and procedures.
• Giving example how to works day by day and how to approach guest in appropriate way.
• Perform other reasonable job duties as requested by Supervisors.

Team Motivator and Communicator

• Discuss work topics, activities, or problems with team, coworkers, supervisors, or managers in propriate way  
• Become a great motivator for the team, ensure team always positive and in high spirits 
• Always become a role model of the team
• Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
• Speak to guests and co-workers using clear, appropriate and professional language.
• Provide assistance to team and coworkers, ensuring they understand their tasks.

Working with Others

• Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.  Develop and maintain positive and productive working relationships with other employees and departments.
• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Actively listen to and consider the concerns of other employees, responding app

Safety and Security

• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Manage all confidential information in propriate way base on company policy

Other

• Demonstrates total understanding of the culture and processes of the organization.
• Manages time effectively to punctually attend daily team meetings, training sessions, and customer/owner appointments.
• Participates in formal training sessions offered by management team.
• Maintains an awareness of current events (e.g., news, sports, pop-culture) and information on locations to enable customer relationship building.
• Assists in the development and mentoring of Marketing Executive as requested
• Performs other duties as assigned.

CANDIDATE PROFILE

Education and Experience

Education

• High School diploma, or 2 years of equivalent work experience; minimum 2 years’ experience in a similar position

Related Work Experience

• One-year related experience

Others

• Work in close contact with the general public in Marketing and Sales situations that require strong communication and customer service skills
• Demonstrate openness to adapt to different cultural contexts based on location
• Travel 20% to 50% of the time
• Must be willing to work weekends and holidays as required by business needs

COMPETENCIES, BASIC SKILLS, and PERSONAL CHARACTERISTICS

Leadership

• Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods.
• Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing the organization in alignment with its values.
• Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
• Good Time Management -Manage time always in Balance between supervising the team and producing own production.

Building and Contributing to Teams

• Driving for Results - Planning and supporting the development of individuals' skills and abilities so that they can fulfill current or future job/role responsibilities more effectively.
• Planning and Organizing - Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed.
• Managing own production – Manage own Performance/ Production always in line with the target 

Building Relationships

• Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions.

Generating Organizational Talent and Capability

• Organizational Capability - Understanding and leveraging associate talent and capabilities to meet work needs; supporting the attraction, selection, and/or retention of associates in order to achieve department and business objectives. Diagnoses capability needs; recruits and evaluates potential employees; emphasizes retention; champions talent management.
• Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Personal Expertise

• Applied Learning - Seeking out and making the most of learning opportunities to improve performance of self and/or others. Actively seeks and participates in learning activities; gains knowledge, understanding, and skill; applies knowledge or skill; welcomes performance feedback.
• Business Acumen - Understanding and utilizing business information (e.g., Associate, Guest/Customer Satisfaction, Financial Performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Basic Competencies

• Job Specific Computer Skills - Using computer hardware and software specific to job (e.g., MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology).
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.

• Functional Job Family Competencies

• Sales Coaching - Providing timely coaching, guidance, and feedback to help others excel on the job and meet key accountabilities.
• Marketing and Sales - Knowledge of Marketing and Sales concepts including principles and methods for showing, promoting and selling products or services as well as marketing strategies and tactics.
• Marketing and Sales and Operations - Ability to understand the business needs and basic concepts of Marketing and Sales and Resort Operations in order to build a positive and collaborative working relationship.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.