JOB SUMMARY
In conjunction with the Rooms Division Manager, responsible for the leadership, training, and daily supervision of the above listed positions. Address Guest complaints and inquiries; Direct liaison with Housekeeping and Maintenance department on daily and forecasted occupancy levels and all guest matters. Prepare monthly forecast and variance report with GM/Hotel Manager oversight.
Salary range $63,000 - $68,000 w/bonus plan
EXPERIENCE
- 2 year degree/diploma from an accredited college or university or equivalent additional experience.
- 3 or more years supervisory experience in Guest Services.
- CPR/First Aid preferable.
CORE RESPONSIBILITIES
- Manage day-to-day operations of the Front of House Departments including a daily review of room availability to maximize revenue and occupancy.
- Schedule/plan work assignments for the department and supervise staff.
- Ensure that all Guest Service Ambassadors follow established guidelines including cash handling, key control and any Sarbanes Oxley guidelines that have been established by operations at Team Headquarters.
- Participate in revenue management calls with SMR colleagues; lead property tactics with GM/Hotel Manager support.
- Audit all cash banks in the department on a weekly basis.
- Prepare and conduct performance evaluations for each team member on an annual basis.
- Prepare monthly forecast and variance reports; address key areas of opportunity with GM/Hotel Manager support.
- Perform other duties as assigned.
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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
