Are you looking for a place where meaningful moments are made together?
At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Front Desk Ops Supervisor at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Where great benefits lead to a life fulfilled.
Competitive Pay
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities
*Benefit Eligibility will vary by position
Site Specific Perks
Complimentary work shoes
Monthly lunch celebration for birthdays and awards
Company branded shirts, coats, hats and sunscreen for outdoor associates
Monthly cell phone discounts
Fitness center discounts
Meal subscription plan discounts
As a Front Desk Ops Supervisor, a typical day will include:
Processes all guest check-ins, verifies guest identity, and form of payment, assigns rooms, and activates/issues room keys.
Accommodates guest requests, contacting appropriate staff if necessary.
Follows up to ensure requests have been met.
Compiles and reviews daily reports/logs/contingency lists.
Answers, records, and processes all guest calls, requests, questions, or concerns.
Secures valid forms of payment (e.g., credit card, cash) before issuing room keys.
Completes supervisor check list, trains and coaches associates, and resolves guest issues.
Ensures tasks/duties assigned by management are completed in a timely manner.
Guest Experience and Company Standards
Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become a Front Desk Ops Supervisor at MVW:
Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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