Shift: 1st shift
Requirement: Valid driver's license required
CORE WORK ACTIVITIES
• Follows all company policies and procedures, ensures uniform and personal appearance are clean and professional.
• Maintains confidentiality of proprietary information and protects company assets.
• Welcomes and acknowledges all guests according to company standards, anticipates and address guests’ service needs.
• Communicates with others using clear and professional language, prepares and reviews written documents accurately and answers telephones using appropriate etiquette.
• Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of others.
• Complies with quality assurance expectations and standards.
• Reports accidents, injuries, and unsafe work conditions to manager; and completes safety training and certifications.
• Stands, sits, or walks for extended periods or for an entire work shift.
• Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance.
• Performs other reasonable job duties as requested by Supervisors, Policies and Procedures.
• Maintains confidentiality of proprietary materials and information.
• Protects the privacy and security of guests and coworkers.
• Follows company and department policies and procedures.
• Ensures uniform, nametag, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.
Guest Relations
• Addresses guests' service needs in a professional, positive, and timely manner.
• Thanks guests with genuine appreciation and provide a fond farewell.
• Welcomes and acknowledges every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Anticipates guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Listens and responds positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
• Assists other employees to ensure proper coverage and prompt guest service.
Communication
• Speaks to guests and co-workers using clear, appropriate and professional language.
• Prepares and reviews written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
• Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Talks with and listens to other employees to effectively exchange information.
• Discusses work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Working with Others
• Supports all co-workers and treat them with dignity and respect.
• Handles sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Physical Tasks
• Enters and locates work-related information using computers and/or point of sale systems
• Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance.
Computers/Software
• Transmits information or documents using a computer.
• Enters and retrieves information contained in computer databases and software to update records, files, reservations.
• Prepare letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software.
Office Equipment
• Transmits information or documents using mail, or fax machine.
• Operates standard office equipment such as telephone, voice mail, fax, photocopier, calculator, and electronic peripherals.
Safety and Security
• Reports work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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