Job Description

Kids Club

•       Supervise and care for children in the centre.

•       Assist in organizing any ad-hoc festive event.

•       Perform regular duties of assigned “station” (gate, baby room, craft area, etc.).

•       Engage children in activities and active play.

•       Treat all children fairly, but pay special attention to newcomers, shy children,  children with disabilities (physical and mentally) or others with special needs.

•       Promote an environment that is safe, clean, organized and well-maintained; perform daily “housekeeping” duties

•       Assist in leading arts, crafts, story time, play and other activities

•       Ensure proper check in and check out procedures are followed.

•       Establish rapport with children and parents; show genuine interest.

•       Be knowledgeable of all programming available and be able to explain and promote these programs to members (in person or over the phone).

•       Assist in transporting children to and from studio for kids’ classes.

•       Take proper care of all company property, equipment and supplies.

•       Controls the stock of supplies

Other Activities

•       Instruct group fitness classes (e.g., aerobics, strength training, yoga, aqua gym) at all abilities and levels.

•       Lead and suggest outdoor activities (eg.: cycling tour, power walk, Balinese dancing, etc.).

•       Provide advice to individuals on the correct method of exercising with fitness equipment, including weightlifting equipment, exercise bikes, jogging treadmills, and other training and exercising apparatus.

•       Assess individual's current exercise program, level of fitness, etc. to develop personalized exercise programs and provide fitness counseling.

•       Provide information to guests about available recreation facilities, activities, lessons, and equipment.

•       Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude.

Recreation Facilities Safety

•       Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency.

•       Provide assistance to injured guests until the arrival of emergency medical services.

•       Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager.

Guest Relations

•       Address guests' service needs in a professional, positive, and timely manner.

•       Thank guests with genuine appreciation and provide a fond farewell.

•       Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to disability aids).

•       Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

•       Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

•       Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

•       Assist other employees to ensure proper coverage and prompt guest service.

•       Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Communication

•       Speak to guests and co-workers using clear, appropriate and professional language.

•       Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

•       Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

Working with Others

•       Partner with and assist others to promote an environment of teamwork and achieve common goals.

•       Support all co-workers and treat them with dignity and respect.

•       Develop and maintain positive and productive working relationships with other employees and departments.

Quality Assurance/Quality Improvement

•       Comply with quality assurance expectations and standards.

Safety

•       Check children’s special needs and allergy.

•       Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

•       Follow company and department safety and security policies and procedures to promote a clean and safe environment.

•       Identify and correct unsafe work procedures or conditions and/or report them to management and/or Loss Prevention personnel.

•       Complete appropriate safety training and certifications to perform work tasks.

•       Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

•       Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.

•       Be aware of suspicious activity or items on property premises and report them to management/Loss Prevention.

•       Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.

•       Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).

Policies and Procedures

•       Follow company and department policies and procedures.

•       Protect the privacy of guests and coworkers.

•       Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

•       Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

•       Maintain confidentiality of proprietary materials and information.

•       Perform other reasonable job duties as requested.

Physical Tasks

•       Visually inspect tools, equipment, or machines (e.g., to identify defects).

•       Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

•       Stand, sit, or walk for an extended period of time or for an entire work shift.

•       Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

•       Follow company policy and procedure for working with children (e.g., use of waiver forms).

•       Promote the rules and regulations of the recreation facility (fitness center, pool/beach, tennis courts) intended for the safety and welfare of guests and members.

•       Complete any certifications/training required by law or manufacturer to instruct guests/clients on the use of equipment.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.